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    • Recent Topics

    • Centralized Keyword Management with Photos

      I'm trying to manage keywords from Peakto and to have them synced to Apple Photos or Lightroom CC. According to https://cyme.io/en/blog/how-to-effectively-assign-and-use-keywords-in-peakto-software/, Centralized Keyword Management works with Apple Photos.
    • QUESTION: What triggers Peakto's Face Tag import from Lightroom Classic?

      I tried tagging faces in Lightroom Classic, performing a CMD-S to Save Metadata in Lightroom Classic, and then did a Quick Sync in Peakto to import the face names. Nothing. Slowly, over time, some of those tags started showing up in the "Tagged in Other
    • FEATURE REQUEST: Ability to have numbers in Face Names

      Hello, I photograph a lot of volleyball players where a player's name needs to be annotated with their division and that division contains numbers. Unfortunately when tagging faces in the Peakto face view, numbers are consumed by the menu accelerators.
    • FEATURE REQUEST: Semi-automated Face Tagging, ala digikam.

      Shooting beach volleyball, I import photos of many, many faces that have already been tagged in older photos. Some type of automation for auto or semi-auto face tagging is desperately needed in Peakto. Perhaps something like digikam and Lightroom Classic
    • Image(s) in search result partly hidden

      Image(s) in search results are partly hidden and you need to scroll down a little to see the top. (Obviously not a great problem, just a consistent one.) Here's an example:
    • Bug when switching between versions

      Hi, Beta version 2.8.0 I'm in Detail view with a Mac Photos App library source, with the view mode as Instants. I have an instant which was taken using the 645 Pro app for iphone, which saved the original photo as a TIFF and a filtered version as a jpeg.
    • Inconsistent pick and reject tagging

      Not really a bug - but an inconsistency in the UI.. In 'Detail' view, hitting the P or X key to pick or reject an image sets the appropriate flag. Hitting the OPPOSITE flag (eg: if you have already set an image to 'Pick', and then hit X to set it to 'Reject'),
    • How do I star rate and color tag my photos using keyboard

      Any one know what keyboard shortcuts are for the peakto app? I am trying to find a way to star rate and color rate my photos. Number Key 1-5 would be to Star rate photo Number Key 6-0 would be color tags (Red, Green, Yellow, Blue, Purple) These keys don't
    • Customisable colours for 'picks' and 'rejects'

      I'm colourblind and have difficulty being able to distinguish between red and green, especially when it's a really small dot, like the ones in the culling mode (the dots which tell you rejects and picks). Could you please add the ability for users to
    • Filter 'exclusion' by source type

      I have two sources - a watched folder, and a Lightroom Classic catalogue. The LrC catalogue images, apart from a relatively small number, are all in the folder structure that is included in the Watched folder source, but not all of the images are imported
    • How can I add metadata in Peakto that gets synced to Apple Photos?

      Hi, I'm trying to use Peakto to help organise my Apple Photos library. Most useful are the various advanced smart filters and image similarity searches in Peakto, which helps me find images I want to delete or organise differently. Ideally I would want
    • Keyboard Shortcuts in Compare view when culling

      Keyboard shortcuts don't appear to work when using the Compare view in culling mode.... It would be much faster to be able to pick or reject with the keyboard while flicking through the cluster, rather than have to hover over the thumbnail and click the
    • Facial recognition + database to get names

      I'm new to using Peakto. I am an ultramarathon race director, and one of the ways I want to use it is to tag runners in photos so that I can find photos based on the runner. We usually take mugshots of most of our runners before the race, so we have a
    • Entire Lightroom Classic Catalogue reports as Virtual Copies

      I've spent the majority of the trial period importing my Lightroom Classic catalogue (v15.5) with over 600,000 photos. I thought it was strange that I couldn't edit many of the IPTC fields then read that Peakto doesn't support editing IPTC fields of Virtual
    • Lots Of "Unclustered People" problems

      I am trying out a Peakto trial, mainly because I want to catalogue all of my family photos into one location (to back up to an external drive) but I also have taken many photos as well at live music gigs, small shows, etc. So far, I have about 25,000
    • Changing a source location

      I recently moved a significant (700+ GB) source FROM my hard drive TO a dedicated external SSD. It is an exact copy of the file structure, i.e., a deep rsync copy. I don't want to unnecessarily have Peakto re-analyze everything it has done (faces, aesthetics,
    • how do I cancel my subscription?

      hello, how do I cancel my subscription? I have tried going to settings and manage your subscription, but I've given it my email address numerous time and I have yet to receive an email with the instructions on how to cancel. please let me know thank
    • Avalanche export to Affinity

      Hey, is there likely to be support for exporting edits from Lightroom Classic (or C1, for that matter) into Affinity Photo?
    • No full screen view

      Mac mini M4 and MacBook Air M2. I’ve been using Peakto since the beginning (I was a beta tester in the first year). There have been way too many bugs for me not to get fed up with it often. This time, for several versions now, I can no longer access Full
    • Trouble assigning faces

      Checking out Peakto again, it's really an amazing piece of software! Excellent UI design. I'm not a professional photographer, so maybe Peakto is overkill. My primary use case, at least initially, is to comb through the 61,173 photos I've collected over
    • Vue plein écran

      Mac mini M4 et MacBook Air M2. Peakto depuis le début (beta testeur la première année). Eu beaucoup trop de bugs pour ne pas être souvent lassé. Cette fois, depuis plusieurs versions, plus aucun accès à la Vue en plein écran (le menu reste grisé, en mode
    • Great product: Ideas to Make it Better

      Hi. I have just starrted using Peakto and am very impressed. I like the AI search, which does a fairly good job on identifying images, though in my searches there have been a bunch of false positives. (which of course mnakes me wonder about false negatives.)
    • Capture One, write Face name as keyword

      Hi, any way to add the named faces as a keyword ? Like that Capture can retrive the information. I use keyword in capture on to tag people. If it is possible i will can automaticaly with Peakto AI people et have the information in capture one catalog.
    • Filter by aspect ratio

      Hi, It would be great to be able to filter images by a certain aspect ratio. For example, I like shooting in 65:24 so I'd like to be able to retrieve these pictures instantly. I think it would be useful for a lot of people, even with more "standard" aspect
    • Reconnaissance de visages

      Bonjour, J'ai deux questions sur la recherche de visages : - Lorsqu'un visage ayant été nommé comme "personne identifiée" apparaît plusieurs fois dans la catégorie "A regrouper', il faut cliquer sur chaque image une par une et il n'est même pas possible
    • Peakto Crashing on startup

      I just got the trial, It crashes as soon as the initial splash screen is gone. I have given all the permissions I don't know where I'm going wrong I'm on 15.1 Beta (24B5046f)
    • Peakto vs Mylio

      I am wondering what Peakto offers that Mylio doesn't - the free version of Mylio seems to do a lot. Just wondering if anyone in the Peakto community has any advice. Thanks.
    • Peakto Feature Request: Face Popup When Assigning Untagged Faces

      Hello, I deal with fashion, fashion shows, and deliver contents based on facial identity. I've been evaluating Peakto's facial recognition features with great anticipation. One aspect that could use enhancement is the ability to see example faces from
    • Peakto Incorrect EXIF Timestamp

      I am evaluating Peakto at the moment for my main photo DAM. I have come across a huge issue where the Peakto displays incorrect times in the EXIF information. Is there a way to correct this? And will Peakto write incorrect data back to the file if I change
    • Peakto: How to add Instagram as source?

      This is a link that states we can add Instagram as a source of images: cyme.io: Peakto, the smart photo manager, now compatible with Instagram This is a detailed video stating that in v1.4 you can add Instagram as a source: YouTube: New compatibility
    • Where is the new "File information panel including all file information"?

      Delighted to see that this has been added in 2.6.6. I had mentioned wanting something like this in an email on 14 Feb and it's released on 9 days later! (Not claiming that these 2 things were related!) I can't seem to find it however. Where should I be
    • How to synchronize metadata with DXO Photolab

      I use Peakto to manage catalogs, and then I switch to Photolab once images are updated with stars, flags, tags and colors. I was able to use XMP files with Photolab, but it has several drawbacks: The selection flag (picture selected or rejected) is not
    • Peakto Export should follow Avalanches > Folders Structure

      Would like to have Peakto Export allow export to Flat, Year/Month, Yr/mo/day, etc... See attached from Avalanche - Library > Folders
    • Version with Edits

      Hello I'm giving Peakto a try. I have attached my Capture One catalog. On some of the photos a small widow showing the photo with the caption "Version with Edits" I find that very distracting. 1. What does it mean 2. How do I get rid of it :) Thanks Monty
    • Questions about Culling

      I just installed the trial and so am very new to PeakTo. Is there a way to configure defaults for the culling tool? Whenever I launch it, it goes to a custom setting and if I then click on "Find Duplicates", it defaults to not an exact match. As a result,
    • Peakto is not sorting images properly

      It appears that Peakto is not sorting images properly. I am working with a folder of images on my hard drive. I have set them to sort by capture date. Peakto is not sorting them by capture date, it appears to be sorting them somewhat randomly. The Peakto
    • Peakto New Feature Request: Please add Adjusted badge to Grid View Options

      In Apple Aperture grid view, we can see a badge that indicates an image was adjusted. This is very helpful when viewing images in a project. You have recently added a filter for Adjusted Media in Peakto, I would like to see the badge indicating this on
    • Updates and permanent licenses...

      I'm just past the year for updates to Peakto on a permanent license purchased December of 2024 and I have to say I'm disappointed in the program and its licensing options. For month after month of the first year of ownership (when updates are available
    • Tag syncing Peakto and Lightoom

      I have tens of thousands of images with different color tags (red, yellow, etc) 1. If I remove them using the 'clear' choice in Peakto, will they sync back to Lightroom 2. If I remove them in LR, will their removal sync back to Peakto? Which is best?
    • Peakto, Aperture and Smart Albums

      Aperture has Smart Albums. It seems Peakto has Smart Albums. But it looks like Peakto does not import Aperture Smart Albums. Wouldn't it be nice if Peakto recognized Aperture Smart Albums?
    • Popular Articles

    • Preview quality in Peakto for CaptureOne catalogs

      If you are a CaptureOne user and have added some C1 catalogs to Peakto you have probably noticed that the quality of the previews is lower than for other catalogs. Peakto uses the previews computed by the cataloging apps to generate its own previews ...
    • Does Avalanche support Referenced and Managed files ?

      This is a question we received a lot: does Avalanche properly handle referenced and managed files from your library ? Or we get asked this variant: "do I need to transform my managed images into referenced images, or the opposite, to work with ...
    • Where does Peakto store its catalog data ?

      Peakto uses several databases and manages its own version of your images thumbnails in an area that we call the Peakto Root folder. It is a real folder on your Mac (unlike Apple Photos for example, that uses a package). By default, the folder that ...
    • Understanding the output options (from version 1.0.5)

      This article describes the conversion options that are available to you in Avalanche for Lightroom from version 1.0.5. The conversion options are available at the bottom of the conversion window, once you have selected a destination and look like ...
    • Keywords in the Peakto inspector

      The image inspector in Peakto has a section dedicated to Keywords. Keywords displayed here are the keywords that are retrieved from the underlying file. In the case of catalogs such as Lightroom or Capture One, these are the keywords that have been ...
    • Most Discussed Topics

    • Filter 'exclusion' by source type

      I have two sources - a watched folder, and a Lightroom Classic catalogue. The LrC catalogue images, apart from a relatively small number, are all in the folder structure that is included in the Watched folder source, but not all of the images are imported
    • Entire Lightroom Classic Catalogue reports as Virtual Copies

      I've spent the majority of the trial period importing my Lightroom Classic catalogue (v15.5) with over 600,000 photos. I thought it was strange that I couldn't edit many of the IPTC fields then read that Peakto doesn't support editing IPTC fields of Virtual
    • Customisable colours for 'picks' and 'rejects'

      I'm colourblind and have difficulty being able to distinguish between red and green, especially when it's a really small dot, like the ones in the culling mode (the dots which tell you rejects and picks). Could you please add the ability for users to
    • Inconsistent pick and reject tagging

      Not really a bug - but an inconsistency in the UI.. In 'Detail' view, hitting the P or X key to pick or reject an image sets the appropriate flag. Hitting the OPPOSITE flag (eg: if you have already set an image to 'Pick', and then hit X to set it to 'Reject'),
    • FEATURE REQUEST: Ability to have numbers in Face Names

      Hello, I photograph a lot of volleyball players where a player's name needs to be annotated with their division and that division contains numbers. Unfortunately when tagging faces in the Peakto face view, numbers are consumed by the menu accelerators.