Help Center | CYME


Tickets

Get support, check the status and solutions of your previous tickets.


Knowledge Base

Search in our knowledge base and FAQs. Find guides to get started.


Community

Ask for help or advice, share your best photos and discuss with other members.

    • Recent Topics

    • Saving faces in photo metadata

      Hello, The new face recognition feature looks interesting. Once I tag the faces in my photos, how can I save it to the IPTC (extended) metadata? I want to embed the names in the standard fields like Person Shown in Image. Or at the very least, I would
    • Transferring pictures from a dead iMac (Aperture) to my new MacBook (Lightroom)

      I had an Aperture installation on an old iMac running OS X 10.13.6 High Sierra. The iMac no longer works, but I was able to remove the hard drive and to copy library and pictures . The Aperture library is located in the directory ~/Pictures The pictures
    • Peakto Grid View isn't really a grid

      Hello, I feel the Peakto Grid view isn't really a grid - it's more of a flow of images continuing from one line to another. I would prefer to see a grid, like many programs provide, including the macOS Finder - the space reserved for an image is square
    • Peakto: How to add Instagram as source?

      This is a link that states we can add Instagram as a source of images: cyme.io: Peakto, the smart photo manager, now compatible with Instagram This is a detailed video stating that in v1.4 you can add Instagram as a source: YouTube: New compatibility
    • Set as Poster Image for Videos

      Like Key Image from Faces, I would like to make a Key Image from a frame in a video. Maybe just select one image from the Contact Sheet. In times of social media and videos for stories only in vertical orientation, it would be good to rotate also these
    • Plugin is not installed in Lightroom.

      Hello everyone, I bought Peakto and Peakto-Search. After installing Peakto-Search, a window opens saying ‘An error occurred while installing the plugin in Lightroom’. There is also no entry in the module directory. This makes it impossible to open the
    • Rotate Previews / Thumbnails

      I have started to import my old Media Pro photos from the early digital camera ages and also slide scans. Unfortunately not all are rotated correctly, maybe because Peakto ignored this information from the Media Pro catalog, or it wasn't stored / recorded
    • Why does Peakto not display previews correctly from On1?

      I am having concerns that my current combination of using On1 with Peakto is not a good combination. Does anyone else here have the same problems of not displaying the previews correctly? The rotated ones drop sideways the moment Peakto enlarges them.
    • annotating face clusters

      When annotating face clusters, is it possible to select multiple clusters at a time to mark "ignore"? I'm aware of the "ignore all" possibility, but was hoping that I could select 10-20 clusters at a time. I'm new to Peakto, and am going through thousands
    • DAM functionality on roadmap

      Hi! I believe DAM functionality is on the roadmap. Was wondering what is planned for keywords. Currently adding keywords manually is tedious. - Will we be able to setup hierarchies as well? - Will we be able to export including keywords added in Peakto
    • Avalanche not importing CR3 files from Aperture

      I am migrating from Aperture to Capture One. During an import session, none of my CR3 files were imported from the Aperture library. The CR3 files are from a Canon EOS M50 camera. Avalanche: Version 1.4.6b (Build 1538) MacBook Pro 16-inch 2021 Apple M1
    • Avalanche Ultimate trial - Luminar NEO? and "Why does the trial insist on reading all of my 'masters'"?

      I'm trying out the Avalance Ultimate trial, looking for a "Lightroom -> Luminar NEO" migration option. Two questions: There doesn't appear to be a Luminar NEO output option. What is the recommended workflow to get from Lightroom to Luminar NEO? According
    • Avalanche available for Apple Aperture to Lumniar NEO?

      Is there a plan to add Luminar NEO to Avalanche capabilities? I have an old Apple Aperture library I would like to access in NEO but only see Luminar 4 and Luminar AI listed as Luminar targets. As a workaround, has anyone tried using Avalanche to go from
    • Is there any way to indicate that images are variants of the same photo?

      Is there any way to indicate in Peakto that images are variants of the same photo? /Thomas
    • Face key photo

      Is there a way in Peakto to specify the "key" photo for a given person? When I browse by Faces, I'd like to be able to specify which particular photo should represent a person. Is that possible?
    • Peakto Face Analysis Untagged Correction Hangs

      I've submitted a bug ticket a week ago, and continue to be unable to retag untagged face clusters using the face analysis menu. What is happening is after Peakto "completes" face analysis on source catalog import, many otherwise detected faces remain
    • I own Peakto Search -- How do I get 20% off Peakto

      Hi -- I tried Peakto Search and I was blown away by its capabilities and my Lightroom Catalogs. I am now looking at the full Peakto package and love it. I am planning on buying the lifetime license, but I don't know how to get the 20% discount off the
    • Can PeakTo albums be "pushed" to C1 and/or Apple Photos?

      Ideally, I would like to be able to create albums that span C1 catalogs, as well as C1 and Apple Photos, that can be shared, without creating new masters for all photos in the album. I think what I'm looking for is a Avalanche for PeakTo albums to convert
    • Ajout d'une recherche d'Images sur la Base du genre Image Inversé de Google ou Spotlight pour photo.

      Bonjour à toute l'équipe, Un de mes problèmes que je ne suis pas arrivé à solutionner sur aucune des Applications disponibles, est “une recherche d'image (photo)" sur mes 200 000 photos, similaire à celle qu'on trouve sur Google lorsqu'on cherche une
    • Delete Multiple Versions

      Hello Folks. Over many years and back up after back up I have over 200,000 jpg photos and when I ingest them into Peakto I know have multiple versions of the same photo all with different names and even checksums. Is there any way I can move multiple
    • Interoperability Peakto -> Lightroom Classic

      Hi I'm currently testing Peakto. I've added a lightroom catalog with 80.000+ images and all is well. One thing i would like to do is to create collections in peakto and that collections to show up on lightroom. Is it possible? I currently dont use XMP
    • Orientation bug and impact on visage recognition

      In catalogues imported from Capture one catalog (v21), some photos in portrait mode are improperly shown in landscape mode in the grid presentation. When switching to Detail mode, they are redressed vertically, but the visage recognition fails to adapt
    • Porting Geolocalization of pics and videos

      I'm glad I could use Peakto 2.0 to finally aggregate my videos and my pics. Geolocalizing is really appreciated, as you can retrieve photos from one single session by proximity to the place shot, or compare evolutions in time. However I came on two bugs,
    • How do I star rate and color tag my photos using keyboard

      Any one know what keyboard shortcuts are for the peakto app? I am trying to find a way to star rate and color rate my photos. Number Key 1-5 would be to Star rate photo Number Key 6-0 would be color tags (Red, Green, Yellow, Blue, Purple) These keys don't
    • How to move photos in Peakto 2.0

      I want to organize my photos. I would like to select a group of photos, create a new folder and move the photos to that folder. I can't seem to figure out how to do that in Peakto 2.0. I would like to do all this within peakto app. Is there a way to do
    • how can I search Person1 AND Person2

      I am still fairly new to Peakto. I am appreciating it a lot, as it really solves a handful of problems and seems very intelligent. In light of this, I am a little surprised it´s so hard to find out – as a rather experienced software / DB user – how to
    • Tagging in Peakto -> LR and Apple Photos

      Q: If I add the following metadata to an image in Peakto, will it be recognized in LR and Apple Photos for the following metadata types: * Title of image * Caption * Keywords * Faces Note: Others users may desire more than these options, but these are
    • How to clear the keyword database?

      Hello, After making a mess of my Keywords after ingesting my photo's. I'm now stuck with thousends of keywords that make no sense on the photo's. As a last effort to start over, i have deleted all my keywords via lightroom and saved all the metadata to
    • How to download Peakto 2.0 ?

      I have a running subscription for Peakto. When i click search for update in Peakto 1.x it doesn't find any update. On the webpage i cant find anything to download without starting a new trial. With the download link you once provided i only get the latest
    • Peakto Face Clustering barely works

      I can't imagine that I am doing something wrong but Face Clustering barely works at all. I have 100's of photos of the same people yet it only shows a very small amount. I have manually re-run the AI analysis a few times, rebooted, etc. and there is no
    • Conversational search

      Yesterday I was searching Peakto for images from Fukuyama, the Japanese city, and I noticed that when choosing "Conversational search", I got 383 results, all of them, except for one, unrelated to the city (and I don't have any photos of Francis Fukuyama).
    • Photo Summary

      Hello, I still think the photo summary on the bottom right column is in a bad spot. It blocks vital information for no reason, where lots of scrolling needs to be done. I, personally, would rather have an option to move this to the top left side, so I
    • Peakto vs Mylio

      I am wondering what Peakto offers that Mylio doesn't - the free version of Mylio seems to do a lot. Just wondering if anyone in the Peakto community has any advice. Thanks.
    • How to filter by focal length?

      I am struggling with filtering images by focal length. The closest I can find is to manually find one image that has the desired focal length and look for similar images. That seems quite a roundabout method. Ideally I would want to search for a range
    • Memories - X years ago today

      I would like to create the following filter: - current day/month - +/- 2-3 days - all years in the past for the period The filter should therefore be dynamic, always depending on the current day. I would like to bring old pictures back to memory or be
    • Peakto Face Analysis keeps "sticking" after 1-2 hours on a large Lightroom catalogue

      I upgraded to Peakto 2.0.1 today (from 1.12). I decided to (re)run a deep analysis of my Lightroom catalogue to make sure all was up-to-date. Then my problems started when Peakto got to its "AI" analysis... (info: running on an M1 Max MacBook Pro with
    • Peakto seems to be leaking disk memory

      Hello, I’m testing Peakto at the moment. I noticed the following beahvior. When I add sources like folders and the photo library the Peakto Root Folder grows. Especially the Thumbnails folder. Around 3 GB in my test case. This is expected. When I remove
    • Does Peakto 2.0 read Capture One keywords and if so, can I search through my photos for them?

      As the topic title says, does Peakto 2.0 read Capture One keywords and if so, can I search through my photos for them? If so, where can I find that search function? If it doesn't, its seems like a great feature to have. I have Peakto Search for C1, is
    • When will Avalanche for Apple Photos support importing from Capture One?

      Sorry this is in the "Avalanche for Lightroom" sub-category; there's no sub-category for Avalanche for Apple Photos. The latest version of Avalanche for Apple Photos (February 2024) doesn't support importing from Capture One. Is there an ETA for when
    • Apple Photos in Peakto: "No images to show"

      Hello, I just started using Peakto. I attached an Aperture library, of moderate size, it appeared to work well. I also attached 2 Apple Photos libraries, one with 381 photos, this one worked equally well. The other one, which has 7330 images or so, does
    • Popular Articles

    • Preview quality in Peakto for CaptureOne catalogs

      If you are a CaptureOne user and have added some C1 catalogs to Peakto you have probably noticed that the quality of the previews is lower than for other catalogs. Peakto uses the previews computed by the cataloging apps to generate its own previews ...
    • Does Avalanche support Referenced and Managed files ?

      This is a question we received a lot: does Avalanche properly handle referenced and managed files from your library ? Or we get asked this variant: "do I need to transform my managed images into referenced images, or the opposite, to work with ...
    • Understanding the output options (from version 1.0.5)

      This article describes the conversion options that are available to you in Avalanche for Lightroom from version 1.0.5. The conversion options are available at the bottom of the conversion window, once you have selected a destination and look like ...
    • Keywords in the Peakto inspector

      The image inspector in Peakto has a section dedicated to Keywords. Keywords displayed here are the keywords that are retrieved from the underlying file. In the case of catalogs such as Lightroom or Capture One, these are the keywords that have been ...
    • 2.5 Search through all your photos and videos

      Using artificial intelligence, Peakto revolutionizes how you manage and interact with your digital photos and videos. Offering a centralized search that allows you to easily and quickly browse through all of your photos and videos, regardless of ...
    • Most Discussed Topics

    • Saving faces in photo metadata

      Hello, The new face recognition feature looks interesting. Once I tag the faces in my photos, how can I save it to the IPTC (extended) metadata? I want to embed the names in the standard fields like Person Shown in Image. Or at the very least, I would
    • Why does Peakto not display previews correctly from On1?

      I am having concerns that my current combination of using On1 with Peakto is not a good combination. Does anyone else here have the same problems of not displaying the previews correctly? The rotated ones drop sideways the moment Peakto enlarges them.
    • Transferring pictures from a dead iMac (Aperture) to my new MacBook (Lightroom)

      I had an Aperture installation on an old iMac running OS X 10.13.6 High Sierra. The iMac no longer works, but I was able to remove the hard drive and to copy library and pictures . The Aperture library is located in the directory ~/Pictures The pictures
    • Peakto: How to add Instagram as source?

      This is a link that states we can add Instagram as a source of images: cyme.io: Peakto, the smart photo manager, now compatible with Instagram This is a detailed video stating that in v1.4 you can add Instagram as a source: YouTube: New compatibility
    • Set as Poster Image for Videos

      Like Key Image from Faces, I would like to make a Key Image from a frame in a video. Maybe just select one image from the Contact Sheet. In times of social media and videos for stories only in vertical orientation, it would be good to rotate also these