If you get the message : "Sorry, an unkown error has occured, Try Later or Contact support@cyme.io Thank You.", What shoud I do ?
The Problem
Sometimes, Cyme's website (cyme.io) or Cyme's services might not be joignable because the domain cannot be resolved.
When I try to reach https://cyme.io, the browser can show a message stating that "DNS cannot resolve hostname".
In this case, this may be a problem from your ISP's own DNS, since it's the one trying to resolve our domain name badly.
Why?
So, the machines only speak numbers, but the people want to use memorable domain names like cyme.io or google.com.
To resolve this impasse, the Domain Name System (DNS) handles translating friendly domain names to numeric IP addresses.
Your home network typically relies on a DNS Server supplied by your ISP. After your browser sends the server a domain name, the server goes through a moderately complex interaction with other servers to return the corresponding IP address, thoroughly vetted and verified. If it's a much-used domain, the DNS Server may have that information cached, for speedier access. Now that the interaction is down to numbers, the machines can handle getting the pages you want to see.
What Can I Do?
To fix that, I can change my DNS settings to use a public (and mostly always up-to-date DNS) like Google's one.
To do that:
- go to your connection settings
- click on details
- go to the DNS section
- add a new DNS and put the IP 8.8.8.8
- click on ok
8.8.8.8 is a public DNS from Google.
You could also put a secondary DNS - just in case the first is not working - using for example 8.8.4.4 (the Google secondary one).
Another great DNS is 1.1.1.1 (Cloudflare)
Now all services should be reachable.
How to do this on macOS Ventura (13.x)
- access the Wifi Settings using the menubar shortcut or your System Preferences
Next to your current connection, click on the Details button. This will open the the following dialog sheet.
Click on the "+" button to add a DNS Server (top list). Type in 8.8.8.8 or 1.1.1.1 and confirm. The DNS is now added to your list
Click OK to close this window
How to do this on macOS Monterrey or before (<12.x)
- access the Wifi Settings using the menubar shortcut or your System Preferences
- click on the Advanced button
- in dialog that opens, click on DNS and add one of the suggested DNS
- close the window
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