How to send a crash report when our supports requests it?
From our Support team:
Sometimes, we need to understand what went wrong (you experienced a crash) in a conversion process (Avalanche) or an ingestion process (Peakto), and we will ask you to send us a full crash report.
This file contains information printed out by Avalanche/peakto and can help us understand an anomaly.
Finding a log file
To find a log file, simply launch the 'Console' app. If you are not familiar with this app, use Spotlight search to locate it.
Type "Console", the app will appear, ready to be launched.
The interface of the Console app has changed in BigSur. Please choose the correct option below based on your operating system version.
OPTION 1: if you are on macOS Catalina or before
On the left pane, select User Reports
You will see a list of diagnostic files names Avalanche-xxx.diag or Peakto-xxx.diag
Select all the crash reports and send them to us.
To send us the file, use the Share icon
OPTION 2: if you are on macOS BigSur or after
On the left pane, select Crash Reports
Type in the name of the app in the Search Field (for example Avalanche or Peakto)
The filtered list of reports should appear by date. Select the relevant report and share it with us.
To send us the file, use the Share icon
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