How to send the Peakto database when the support asks for it

How to send the Peakto database when the support asks for it

Peakto saves its catalog structure in a folder that you can define yourself via the Preferences. If you don't do anything special, the default location is : ~/Library/Application Support/Peakto
The Peakto catalog consists in several database files:
  1. Peakto.sqlite
  2. PeaktoAesthetics.sqlite
  3. PeaktoCache.sqlite
  4. PeaktoGeoCode.sqlite
  5. PeaktoSignature.sqlite
and a folder called Thumbnails where Peakto saves previews and thumbnails.

Sometimes, it is useful for our support team to look into the content of some database files, in particular:
  1. Peakto.sqlite
  2. PeaktoAesthetics.sqlite
  3. PeaktoCache.sqlite
These files only contain metadata and do not hold any image data. You can share them with us without concerns.

The best is to zip them, and, depending on their size, either send them by email, or using a file transfer service such as Dropbox, Wetransfer.com or iCloud Drive.

    • Related Articles

    • How to send the Aperture database if the support asks for it ?

      Aperture libraries can be very big and sometimes contain images. In some situations, it would be useful for our support team to be able to simulate Avalanche running on your own data. Luckily, you don't have to send any image to let us do that. We ...

    • How to send a C1 database when the support asks for it.

      In some situations, it is very useful to be able to access a C1 catalog when a customer encounters an issue. This note explains how to send the C1 database if someone from the team asks for it. First of all, a C1 database is NOT a catalog. It does ...

    • How to send your machine ID when the support asks for it

      Sometimes, we need to be able to find you in our trial database while you are still testing Peakto, e.g when trying to extend the trial period. Because we do not ask for an email when starting a trial, the only identification we have is the ID of ...

    • Sending your Peakto database when supports asks for it

      Sometimes, in order to resolve complicated bugs, it is very useful to get access to your peakto database. In order to not expose any images and personal data, this article explains how to prepare and send the content to us. The Peakto root folder ...

    • How to send a log file when our supports requests it?

      From our Support team: Sometimes, we need to understand what went wrong in a conversion process (Avalanche) or an ingestion process (Peakto), and we will ask you to send us a log file. This file contains information printed out by Avalanche/peakto ...