Guide to Enabling and Managing Detailed Logging in Peakto

Guide to Enabling and Managing Detailed Logging in Peakto

To help us diagnose your issue effectively, we will guide you through enabling a special feature in Peakto that generates additional information in the log files.
Following this, we'll explain how to send these logs to us and disable the special feature.

Enable more verbose log

To do that, quit Peakto to be sure to create a new log files.
After, you'll need to use the Terminal. You can use spotlight (usually CMD+SPACE):
then you have to copy/paste or enter this command (and press ENTER at the end).

defaults write io.cyme.Peakto PeaktoLogLevel debug

if needed, clic on "allow".

After that, launch Peakto and apply the command we want to diagnose.

Send the log file

You can access to the log folder thank's to dedicated Peakto command menu:

and then you'll find recent logs files.
The last one should be bigger than usually.

Send us this file by email or with a service like weetransfert.

Restore default log level

In the terminal, now copy/paste this command:

 defaults delete io.cyme.Peakto PeaktoLogLevel 

And restart Peakto.

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